Refund Policy

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Introduction

At Davanni's, we are committed to delivering high-quality food and an exceptional customer experience with every order. We understand that issues can occasionally arise, and we want to make sure that every concern is addressed promptly and fairly. This Refund Policy has been designed to clearly explain your rights and our responsibilities when it comes to refunds, exchanges, cancellations, and disputes.

We encourage all customers to review this policy before placing an order. If you have any questions about our refund process, please do not hesitate to contact us at [email protected] or visit our website at davannispizza.click.

2. Eligibility Conditions for Refunds

Not all situations automatically qualify for a refund. To be eligible for a refund, one or more of the following conditions must apply:

• Incorrect Order: You received a food item that is different from what you ordered (e.g., wrong toppings, wrong size, wrong item entirely).
• Missing Items: One or more items that you paid for were not included in your delivery or pickup order.
• Food Quality Issues: The food item was undercooked, overcooked, or otherwise not prepared to reasonable food safety and quality standards.
• Food Safety Concerns: The food delivered or provided contained foreign objects, caused illness, or posed a genuine health risk.
• Damaged Packaging: The food arrived with severely damaged packaging that compromised the quality or safety of the product.
• Non-Delivery: Your order was confirmed and charged but never delivered and cannot be located.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Technical Errors: A technical glitch on our platform resulted in an incorrect charge or duplicate transaction.

Refund eligibility is assessed on a case-by-case basis. Davanni's reserves the right to request supporting evidence such as photographs, order confirmation numbers, or other documentation before processing a refund.

3. Timeframes for Refund Requests

We ask that all refund requests be submitted within the following timeframes to ensure that your concern can be properly investigated and resolved:

Refund requests submitted after these timeframes may not be honored. We strongly recommend inspecting your order upon receipt and contacting us immediately if any issue is identified. Delays in reporting may affect our ability to verify and resolve your claim.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing an order or after receiving your food.
• Customized Orders: Food items that were specially customized or modified per your specific instructions are non-refundable unless the customization was applied incorrectly.
• Consumed Food: Refunds will not be granted for food items that have already been substantially or fully consumed, unless a legitimate food safety or quality issue is reported promptly.
• Delivery Delays Due to Third Parties: Delays caused by third-party delivery services, traffic, weather conditions, or other factors outside our direct control are not grounds for a refund, although we will work with you to find a satisfactory resolution.
• Incorrect Address Provided by Customer: If an order was not delivered due to an incorrect address entered by the customer, we are unable to issue a refund.
• Promotional or Discounted Items: Items purchased at a promotional rate, through discount codes, or as part of a special offer may be subject to different or limited refund terms.
• Catering Deposits: Deposits made for catering orders are non-refundable once confirmed unless the cancellation is made within the specified cancellation window outlined in Section 8.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow these steps carefully:

1. Step 1 — Gather Your Information: Before contacting us, please have the following ready: your order number, the date and time of your order, a description of the issue, and any supporting photos or documentation that may help us evaluate your claim.
2. Step 2 — Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at davannispizza.click. Please use the subject line "Refund Request — [Your Order Number]" to help us prioritize your inquiry.
3. Step 3 — Submit Supporting Evidence: Attach any relevant photographs or screenshots to your email. Clear images of the incorrect, damaged, or missing items will significantly speed up the review process.
4. Step 4 — Await Confirmation: Our customer service team will acknowledge receipt of your refund request within 1–2 business days. We may follow up with additional questions to gather more information.
5. Step 5 — Review and Decision: Once all necessary information has been collected, our team will review your claim and determine eligibility. You will receive a written decision within 3–5 business days of submitting your complete request.
6. Step 6 — Refund Processing: If your refund is approved, it will be processed according to the original payment method used. See Section 6 for detailed processing timelines.

6. Refund Processing Times by Payment Method

Once a refund has been approved, please allow the following processing times depending on the payment method used:

Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account may vary depending on your financial institution. We have no control over delays caused by banks or payment processors.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Circumstances in which a partial refund may apply include:

• Only one or a few items in a multi-item order were incorrect, missing, or unsatisfactory — in which case a refund may be issued only for the affected items.
• The food quality concern applies to only a portion of the order received.
• A discount or promotional credit was already applied to the original order, and the refund will reflect the net amount paid.
• The customer has partially consumed the order and is claiming a refund only for the portion that was unsatisfactory.
• Delivery fees, taxes, or service charges may not be included in the partial refund if the delivery was successfully completed for the remainder of the order.

Partial refund amounts will be determined at the sole discretion of Davanni's based on the nature and extent of the issue reported.

8. Cancellation Policy

We understand that plans change. Below is our cancellation policy for different types of orders:

8.1 Standard Orders (Delivery and Pickup)

For standard delivery and pickup orders, cancellations must be made within 5 minutes of placing the order to qualify for a full refund. Once the order has entered preparation in our kitchen, we are unable to cancel the order, and no refund will be issued for cancellations made after this window.

8.2 Catering and Large Group Orders

For catering and large group orders, the following cancellation terms apply:

• More than 72 hours before the scheduled event: Full refund of any deposit or pre-payment made.
• Between 24 and 72 hours before the scheduled event: 50% refund of the total order value or deposit paid.
• Less than 24 hours before the scheduled event: No refund will be issued. The full amount of the order will be retained.

Catering cancellation requests must be submitted in writing to [email protected]. Verbal cancellations will not be accepted.

9. Exchange Policy

Due to the perishable nature of food products, we do not offer traditional item exchanges in the same manner as non-food retailers. However, in cases where an incorrect item was provided, we will do our best to:

• Offer to send the correct item as a replacement delivery (subject to availability and operational capacity at the time of the claim).
• Provide a store credit of equivalent value to be applied toward a future order.
• Issue a full or partial refund for the incorrect item.

The preferred resolution method will be discussed with the customer during the refund request review process. Replacement deliveries are subject to our standard delivery availability and may not always be possible depending on location, time, or inventory.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to escalate your concern through our formal dispute resolution process:

1. Internal Escalation: Contact our customer support team again and request that your case be reviewed by a senior manager or customer experience supervisor. Please reference your original refund request number or email thread.
2. Written Formal Complaint: Submit a formal written complaint via email to [email protected] with the subject line "Formal Dispute — [Your Order Number]." Include all relevant documentation and your preferred resolution.
3. Resolution Timeline: Formal disputes will be reviewed and responded to within 7 business days of submission.
4. Credit Card Chargebacks: If you believe you have been wrongfully charged and our internal process has not resolved your issue, you may contact your credit card provider or bank to initiate a chargeback under applicable United States consumer protection laws, including protections under the Fair Credit Billing Act (FCBA) and the Federal Trade Commission Act (FTC Act).
5. Consumer Protection Agencies: You also have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov, your state's Attorney General office, or the Consumer Financial Protection Bureau (CFPB) if you believe your consumer rights have been violated.

11. Consumer Rights Under United States Law

As a consumer in the United States, you are protected by various federal and state consumer protection laws. These include, but are not limited to:

• The Federal Trade Commission Act (FTC Act): Protects consumers from unfair or deceptive business practices.
• The Fair Credit Billing Act (FCBA): Provides rights related to billing errors on credit card accounts.
• The Electronic Fund Transfer Act (EFTA): Protects consumers when using electronic payment methods such as debit cards.
• State-Specific Consumer Protection Laws: Depending on your state of residence, additional consumer protections may apply. Please consult your state's consumer protection office for more information.

Nothing in this Refund Policy is intended to limit or override any rights you may have under applicable United States federal or state law.

12. Policy Updates

Davanni's reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at davannispizza.click with the updated effective date. Continued use of our services after any such changes constitutes your acceptance of the revised policy. We encourage customers to review this policy periodically.

13. Contact Information for Refund Requests

For all refund requests, inquiries, or concerns, please contact us using the following information: